Vault Cinemas Privacy Policy

Effective Date: 01/12/2024

Vault Cinemas, trading as Real Big Group, is committed to protecting your privacy and ensuring your personal data is handled securely and transparently in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and share your personal data. Please read it carefully.

Who We Are

Vault Cinemas is a cinema operator trading under Real Big Group. Our registered office is at Real Food Hall, 8 Manchester Rd, Burnley, BB11 1HH. We act as the data controller for the personal data collected when you interact with us, whether in person, online, or through other means.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

The Data We Collect

We may collect and process the following types of personal data about you:

  • Contact Information: Name, email address, phone number, postal address.
  • Payment Information: Billing address, payment card details (processed securely by our payment partners).
  • Account Information: Login details, passwords, and preferences for online accounts.
  • Cinema Preferences: Details of ticket purchases, film preferences, and attendance history.
  • Technical Data: IP address, browser type, and device information collected when you use our website.
  • Marketing Preferences: Your preferences for receiving promotional communications.
  • CCTV Footage: Recordings for crime prevention and public safety purposes when visiting our premises.

We do not intentionally collect data from individuals under the age of 13 without parental or guardian consent.

How We Use Your Data

We use your personal data for the following purposes:

To Provide Services

  • Process ticket purchases, bookings, and provide customer support.
  • Manage your Vault Cinemas account.

For Marketing and Communications

  • Send promotional materials, special offers, and newsletters (only if you’ve opted in).
  • Tailor offers and recommendations based on your preferences.

To Improve Our Services

  • Analyse customer feedback and website usage to improve your experience.

To Ensure Safety and Security

  • Monitor premises with CCTV for crime prevention and public safety.

To Comply with Legal Obligations

  • Retain records for tax, regulatory, or legal purposes.

Sharing Your Data

We may share your personal data with:

  • Service Providers: Companies that process data on our behalf, such as payment processors and IT support.
  • Law Enforcement and Regulators: Where required by law or to protect our legal rights.
  • Marketing Partners: Only where you have consented to receive third-party marketing.

We will never sell your data to third parties.

How We Protect Your Data

Vault Cinemas takes appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse, including:

  • Secure servers and encrypted data transmission.
  • Restricted access to your personal data on a need-to-know basis.
  • Regular staff training on data protection.

Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct inaccuracies in your data.
  • Erasure: Request that we delete your data where there is no legal reason to retain it.
  • Restriction: Ask us to restrict processing under certain circumstances.
  • Data Portability: Receive your data in a structured, commonly used, and machine-readable format.
  • Objection: Object to the processing of your data for direct marketing or where we rely on legitimate interests.
  • Withdraw Consent: Withdraw your consent for processing where consent is the basis of processing.

To exercise any of these rights, contact us at info@vaultcinemas.co.uk. You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at www.ico.org.uk.

How Long We Keep Your Data

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and comply with legal obligations. Specific retention periods are:

  • CCTV Footage: Retained for up to 30 days unless required for an investigation.
  • Transactional Data: Retained for 6 years for accounting purposes.
  • Marketing Data: Retained until you opt out or withdraw consent.

Cookies and Website Tracking

Our website uses cookies to enhance user experience, analyse site usage, and offer personalised content.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website and, where appropriate, notified to you. Please review it periodically to stay informed.

Thank you for choosing Vault Cinemas.

We value your trust and are committed to protecting your personal data.